On iPad or iPhone, open Microsoft Word application.Here’s how to replicate the error in Word we are using version 1.31 (170304)/ot her office apps on iOS: Error will show “Incorrect user name or password!”.On the next “Kerberos authentication required” screen, click “continue”.On the “Kerberos authentication required” enter username, password, domain.Enter URL for SharePoint document library.Go to File > Open > Add a Place > SharePoint.On a Mac, open Microsoft Word 2016 application.Here’s how to replicate the e rrors in Office (we are using version 15.32) fo r Mac OSX : Microsoft Word, Excel, PowerPoint for Android.Microsoft Word, Excel, PowerPoint for iOS devices.We cannot open SharePoint libraries using the following: Microsoft Excel, Word, PowerPoint (Mobile) for Windows.Microsoft Office (win32) for Windows (versions 2013, 2016, and Office 365).This works internally only but externally does not work using Web Application Proxy (this is expected as explorer isn't SNI capable and a workaround has to be put in place) This works both internally and going through Web Application Proxy/ADFS We can open SharePoint libraries using the following: Libraries either externally (going through Web Application Proxy) or internally (hitting SharePoint servers directly) using certain applications. We have configured SharePoint to use Kerberos authentication (as we would like to upgrade from Microsoft TMG to Microsoft Web Application Proxy). We have SharePoint 2013 on premises with all of the latest patches/roll ups.
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